Returns, Damaged & Lost Orders
All sales are final, and I do not accept returns or exchanges. However, I want you to be happy with your order!
Incorrect Items
If you receive an item that is different from what you ordered, please contact me within 7 days of delivery using the Contact Page on this website and include your order number and a photo of the item received. If an incorrect item was sent in error, I will send the correct item at no additional cost. If the correct item is no longer available, I will offer a replacement of equal value or a refund for the incorrect item.
Damaged Items
If an item arrives damaged or broken during shipping, please contact me within 7 days of delivery using the Contact form and include photos of the damaged item and packaging. Items damaged in transit will be replaced at no additional cost.
Lost Packages
If your package has not arrived within 7 days after the estimated delivery date, please contact me using the Contact form and include your order number. I will help review the tracking information and determine the next steps.
If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first. If you still cannot locate the package, contact me and I’ll be happy to help you determine the best next step.
Please double-check your order before completing your purchase, especially when selecting between PDF and paper patterns.